Where to find your tracking number
The moment the carrier scans your parcel we email you a tracking number. Look for a message from us, and check the spam folder too — shipping notifications get filtered more often than they should.
Tracking your parcel
Enter the number at 17track.net, which reads almost every carrier we use, or paste it into your national postal service's own tracking page once the parcel has entered your country.
If tracking shows nothing yet
Tracking numbers are issued the moment a label is created, but they only start updating after the first physical scan. That gap is usually 24 to 48 hours, occasionally longer in December. An empty tracking page in the first two days is normal.
If tracking has stalled
Parcels often sit still for several days in customs clearance or during an international handover without anything being wrong. If there has been no movement at all for ten working days, email your order number to support@glowveil.com and we will open a trace with the carrier — and replace or refund the order if it does not turn up.
Marked delivered but not received
Check with neighbours and look for a safe-place note first: a large share of these parcels surface within a day. If it still has not appeared after 24 hours, write to us and we will take it from there.