Contact Us
We are a small team and every message is answered by one of us. Whether it is a question before you order, a delivery that has gone quiet, or a strand that refuses to pair, write to us and we will sort it out.
How quickly we reply
Within 24 hours, Monday to Friday. Through December we cover weekends as well, so even peak-season messages rarely wait more than a day.
What to put in your message
If it concerns an order you have already placed, include the order number, and where something is faulty, a short video or a photo. It usually lets us solve the problem in one reply instead of three.
Before you write
Setup, pairing and weather questions are answered in the FAQ on our home page, and delivery timings live on the shipping page. If the answer is not there, we would much rather hear from you than have you guess.