Free worldwide delivery
Delivery is free on every Glow Veil order, to every country we serve. No minimum spend, no surcharge at checkout.
Dispatch
Orders placed before 4pm local warehouse time go out the same working day; everything else goes the next working day. A tracking number reaches you by email as soon as the carrier scans the parcel.
Delivery times
- United States and Canada: 5 to 9 working days
- United Kingdom and European Union: 5 to 10 working days
- Australia and New Zealand: 7 to 12 working days
- Rest of the world: 8 to 16 working days
These windows are estimates and start the day the parcel is collected, not the day you order. Between mid-November and the end of December carrier networks are under load and deliveries can run a few days past the usual window. If you are buying for Christmas, order early.
Tracking
Tracking normally goes live within 48 hours of dispatch. Until the first carrier scan the page may show nothing at all — that is normal and does not mean the parcel is lost. You can check the status any time on our order tracking page.
Customs and duty
Orders shipping above the destination country's duty-free threshold may attract import duty or local tax. These are set by your government, not by us, and they are the recipient's responsibility. We declare every parcel accurately.
Wrong or incomplete addresses
Please check your address carefully at checkout. We can only correct an address before dispatch, so email us the moment you spot a mistake. Parcels returned to us as undeliverable are reshipped once at no cost.
Lost or damaged parcels
If tracking has not moved for ten working days, or your parcel arrives damaged, email support@glowveil.com. We will open a trace with the carrier and replace or refund the order if it does not turn up.