30 nights to decide
Hang it, run it, and see what the house actually looks like. If Glow Veil is not what you wanted, you have 30 nights from the day the parcel arrives to send it back for a full refund. No justification required.
What needs to come back
The curtain, the controller, the power adapter and the mounting hardware, in a condition that shows normal use rather than damage. The original box helps but is not required. There is no restocking fee.
Starting a return
Email support@glowveil.com with your order number and a sentence about why it did not work out. We answer within 24 hours with a return address and instructions. Please do not post anything before you hear back — unannounced returns are difficult to match to an order.
Return postage
If the product is faulty, arrived damaged, or is not what you ordered, we pay the return postage. If you are sending it back because you changed your mind, the postage is yours. Use a tracked service: we can only refund what reaches us.
Refunds
Once the return arrives and has been checked, we refund the original payment method within three working days. Your bank then takes its own time — usually five to ten working days — to show it on your statement.
Faults after the trial
Every curtain carries a two-year warranty against manufacturing defects. If a controller fails or a section stops lighting inside that period, send a short video and we ship a replacement free of charge. Details are on the warranty page.
Cancellations
We can cancel an order at no charge any time before it is dispatched. After dispatch it becomes a return.